Holiday Inn, 180 Portugal Cove Road
Organizational Change Management
“The People side of IT Projects”
IT executives, management and IT professionals will benefit in knowing how to use OCM within IT projects to enhance Project success, support users through the transition period, and use proactive effective ways to communicate, engage and train.
Guest speakers: Susan Martyn and Ian Hodder
Monday, April 18th, 2010
180 Portugal Cove Road
11:45am – 1:30pm
$25 Members* $30 Non-Members
*CIPS, NATI, PMI, ASQ, & IIBA Members
The People Side of IT Projects
Organizational Change Management (OCM) is a framework for managing the human impact of changes within an enterprise. IT projects can impose significant changes on end users – sometimes causing disruption, resistance and other negative, unintended consequences for an organization. Organizational Change Management addresses the “People Side” of IT Projects.
A systematic approach to Organizational Change Management within an IT initiative is very beneficial when the project requires people throughout an organization to learn new behaviours and skills. A structured OCM approach provides proactive and effective ways to communicate, engage and train people through familiar and trusted channels to reduce misinformation and support users through the transition. When an OCM plan is used, stakeholders are more likely to buy into a change initially and remain committed throughout any discomfort associated with it. OCM as a complement to Project Management has been proven to foster improved outcomes for IT initiatives. IT executives, management and professional staff can benefit from an introduction to how OCM can be used within IT projects to enhance success.
Susan Martyn is a Senior e-Health and Change Management Consultant with zedIT Solutions Inc. She has been involved in the Information Technology field for the past 14 years. Susan has performed a variety of roles for private companies and government including progressively senior project management and executive roles for large academic, retail, telecom and IT consulting companies in Canada and the US. These roles provided excellent experience and depth in a variety of industries which Susan has been able to bring to her role as a Senior Consultant in her home province. Over the last six (6) years, Susan has been working on large provincial healthcare IT projects as a Change Management expert.
Susan’s education is in Network Engineering and Infrastructure, Project Management, Change Management and Physical Education & English at Memorial University - she is also hoping to begin a Masters of Business Administration with Memorial University in September 2011.Susan is also an active Rotarian with the St. John’s Northwest Rotary Club, a member of the Advisory Council for the Canadian Business Strategy Association, and is a competitive runner during the local racing season. Susan resides in St. John’s with her husband and three sons.
Ian Hodder is the Manager, Change Management, Clinical Information Programs & Quality, Newfoundland Labrador Centre for Health Information. Ian is responsible for the overall Strategic Development and Management of a Provincial Clinical Adoption model to support the Provincial Electronic Health Record (EHR), and therefore adoption of the EHR by Clinicians within the province.Ian has been working in collaboration with Regional Health Authorities to develop & implement Regional Health Authority resources, and provide training/support of related roles.
Ian holds a B.Sc (Health Education), B.Ed, and Masters in Adult Education. He has 18 years experience nationally and provincially working within the Health Care Industry.Working in partnership with national health professional associations and University Professional Development Departments, Ian has led development of national disease education projects to foster behavior change within clinical practice.In Ian’s spare time, he Chair’s the McDonald Drive Elementary School Council, Co-Chairs a national Change Management Working Group with Canada Health Infoway, and is a member of the Canada’s Health Informatics Association (COACH) Clinician Engagement Task Force. He also enjoys running and adventure motorcycle touring to Labrador and beyond.